Educational IT Support System

  • Category: Technical Support & Helpdesk
  • Client: Educational Institution
  • Project date: May 2024
  • Project URL: Support Portal Dashboard

Comprehensive Educational IT Support System

Implementation of a comprehensive IT support system for an educational institution, featuring automated ticket management, multi-platform device support, and seamless integration with existing educational technology infrastructure. This project demonstrates expertise in educational IT environments, helpdesk management, and technical support optimization.

Key Features Implemented:

  • Automated helpdesk ticket system with priority-based routing and escalation procedures
  • Multi-device support covering Windows, macOS, iOS, and Android platforms for students and staff
  • Network connectivity troubleshooting and wireless infrastructure optimization
  • Software deployment automation for educational applications and security updates
  • User training portal with self-service resources and video tutorials
  • Performance monitoring dashboard for proactive system maintenance
  • Integration with existing school management systems and learning platforms
  • Child safety compliance and secure access controls for educational environments

Technologies Used: ServiceNow, Microsoft Intune, Active Directory, PowerShell automation, Cisco network infrastructure, VMware virtualization, and custom documentation systems.